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Medical Plan Benefits that Members Appreciate

Access, convenience, and VIP services equal high member satisfaction

KelseyCare members enjoy many advantages:

  • Lower premiums.

  • High-quality, coordinated care.

  • Access to a comprehensive provider network.

  • Access to same-day and next-day In-person appointments and Video Visits with primary care physicians (Family Medicine, Internal Medicine, and Pediatrics).

  • The freedom to choose any Kelsey-Seybold doctor at any Kelsey-Seybold location.

  • No referrals. See any Kelsey-Seybold physician — including specialists.

  • 24-hour appointment scheduling. Just call 713-442-0000.

  • Access to Kelsey-Seybold's Virtual Health Program available weekdays until 9:00 p.m., weekends, and holidays! Have a real-time conversation with a Kelsey-Seybold provider via Video Visit on your smartphone, table or computer or access care via an E-Visit using our patient portal, MyKelseyOnline.

  • MyKelseyOnline, a convenient tool that enables you to email your doctor’s office, view most test results, and directly schedule appointments with Kelsey-Seybold primary care physicians and an expanding list of specialists.

  • Kelsey-Seybold Patient Information Line available at 713-442-1233, Monday – Friday 7:30 a.m. – 5:00 p.m.

  • Easy access to our After-Hours Nurses, available after regular office hours and on weekends and holidays​ to answer health questions, page on-call physicians if necessary, and schedule needed appointments.

  • Saturday sick-care appointments for children and adults are available at four locations: Kelsey-Seybold’s Clear Lake Clinic, Memorial Villages campus, Spring Medical and Diagnostic Center, and Fort Bend Medical and Diagnostic Center.

  • A state-of-the-art electronic medical record. Your secure medical information is available to your Kelsey-Seybold physicians 24/7 through our state-of-the-art electronic medical record (EMR). This aids in diagnosis and treatment decisions.

In addition:

  • Kelsey-Seybold physicians partner with high-quality medical specialists and partner hospitals, including CHI St. Luke’s Health hospitals in the Texas Medical Center, Sugar Land, The Vinta​ge, and The Woodlands; Texas Children’s Hospital in the Texas Medical Center and West Campus; HCA Houston Healthcare The Woman’s Hospital of Texas; Houston Methodist Hospitals; Memorial Hermann – Memorial City Medical Center; Memorial Hermann –  Katy; HCA Houston Healthcare Clear Lake; Kindred Hospital; and Select Specialty Hospitals. Referrals are required to see specialists outside of Kelsey-Seybold Clinic. Learn more about our comprehensive provider network.

  • Advanced radiology (CT, MRI, PET) available at most locations.

  • Cancer care is delivered and coordinated by the nationally recognized Kelsey-Seybold Cancer Center.

  • Lab and x-ray available onsite at all locations.

  • Learn more about outpatient Ambulatory Surgery Center and endoscopy services.

Humana Inc. and its subsidiaries comply with all applicable federal civil rights laws and do not discriminate or exclude people on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age, or disability. We also provide free language interpreter services. See our full accessibility rights information and language options.

Limitations on telehealth services, also referred to as virtual visits or telemedicine, vary by state. These services are not a substitute for emergency care and are not intended to replace your primary care provider or other providers in your network. Any descriptions of when to use telehealth services are for informational purposes only and should not be construed as medical advice. Please refer to your evidence of coverage for additional details on what your plan may cover or other rules that may apply.