Skip to main content

Humana

After-Hours Care

Convenience is important at KelseyCare | Humana because, in today’s world, it's a necessity.

If you have a health need that could be handled with a next-day, in-person appointment or Virtual Visit, call our 24/7 Contact Center for help in scheduling. When you need a Kelsey-Seybold physician after 5 p.m. or on weekends, you have many choices:

  • Kelsey-Seybold’s Virtual Health Program means you, and your family, get convenient medical care for many conditions when and where you need it. Virtual care is available weekdays until 9:00 p.m., weekends and holidays! Many common conditions can be addressed by having a real-time conversation with a Kelsey-Seybold provider from your smartphone, tablet, or computer.

  • Saturday Appointments for sick-care are offered from 9 a.m. to 2 p.m. at four Kelsey-Seybold locations: the Clear Lake Clinic, Tanglewood Clinic near the Galleria, Spring Medical and Diagnostic Center in the FM 1960 area, and Fort Bend Medical and Diagnostic Center in Sugar Land. Call our 24-hour Contact Center at 713-442-0000 after 5 p.m. on Friday or on Saturday morning for a Saturday appointment.

  • After-Hours Nurse Hotline. Call our After-Hours Nurses at 713-442-0000 after regular office hours and on weekends and holidays. Part of our integrated care team, our After-Hours Nurses have secure access to your electronic medical record and are trained to coordinate your care with our physicians, when needed, to provide immediate assistance on a confidential basis. Our After-Hours Nurses will answer your questions, provide expert advice, page your physician when necessary, and schedule needed appointments.

  • Urgent Care Network. Under the KelseyCare | Humana plan, you have access to the Humana Urgent Care network in the Greater Houston service area. Urgent care centers can handle many non-life-threatening conditions such as a high fever, abdominal pains, earache, insect bites, minor cuts requiring stitches, minor burns, muscle spasms, asthma attacks, rashes, and urinary tract and pelvic infections. And because urgent care centers have X-ray capability, they can treat simple fractures and sprains.

  • Emergency Care. The KelseyCare | Humana plan offers comprehensive coverage for emergency care through the contracted Humana network of hospital-based and freestanding ER centers. If you are experiencing a life-or-limb threatening emergency, call 911 or seek care at a nearby ER. If you need care direction after hours, call our After Hours Nurse Team at 713-442-0000.


Disclaimer:
Humana Inc. and its subsidiaries comply with all applicable federal civil rights laws and do not discriminate or exclude people on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age, or disability. We also provide free language interpreter services. See our full accessibility rights information and language options.

Telemedicine
Limitations on telehealth services, also referred to as virtual visits or telemedicine, vary by state. These services are not a substitute for emergency care and are not intended to replace your primary care provider or other providers in your network. Any descriptions of when to use telehealth services are for informational purposes only and should not be construed as medical advice. Please refer to your evidence of coverage for additional details on what your plan may cover or other rules that may apply.