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For Members

​KelseyCare Concierge

With KelseyCare, you get personal service and a VIP experience.
To make the healthcare experience with KelseyCare as seamless and hassle-free as possible, we offer a special, complimentary Concierge service exclusively for KelseyCare members.​
Call your KelseyCare Concierge Monday-Friday, 8 a.m. to 5 p.m., at 713-442-0006 or toll-free 866-609-1630. Email your KelseyCare concierge anytime at
Your KelseyCare Concierge can help you find information and tools designed to make it easier to use your benefits. You can also call the Member Services number on your ID card for personalized service.
Our courteous and knowledgeable representatives are ready to assist you by facilitating and coordinating the Kelsey-Seybold Clinic experience. They can assist you with:
  • Appointments
  • Billing and eligibility questions
  • Expert help and problem resolution
  • Physician selection

Flipbook ​|Vie​w PDF​​

​Watch the KelseyCare Concierge video:


A Single Point of Contact

The KelseyCare Concierge is your single point of contact and trusted information source through the entire healthcare experience.

The KelseyCare Concierge service offers:
  • Personalized assistance in scheduling appointments and selecting primary care physicians and specialists.
  • Assistance in finding clinic locations close to home, work, and school.
  • Answers to questions about your benefits plan.
  • Expertise about specific services available at each clinic location.
  • Coordination of benefit inquiries requiring special medical review.
  • Resolution of complex billing and eligibility issues.
  • Expert help resolving problems and answering any questions you may have about the KelseyCare plan or your benefits.

Your KelseyCare Concierge

Available Monday through Friday, 8 a.m. to 5 p.m.
713-442-0006 or toll-free 866-609-1630​