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Top Satisfacti​on Rat​ings in 'Big Three' Health Plan Categories

The Consumer Assessment of Healthcare Providers and Systems (CAHPS®), which grades healthcare quality from the patient's perspective, has rated KelseyCare powered by Cigna among the best in three overall categories: Health Plan, Health Care, and Personal Doctor.

CAH​PS Survey

High ratings, driven by the consumers' point of view, place KelseyCare among the elite of Texas Gulf Coast plans.​

Summary of 2019 Ratings:

  • In the important Health Care Overall category, 66% of enrollees gave the plan 9 or 10, which is the highest ranking possible. KelseyCare received the highest "best health care possible" enrollee satisfaction ratings when compared to other health care plans in the Houston market and surpassed the state average of 54%.
  • In the Health Plan Overall category, 52% of KelseyCare enrollees ranked their "health care overall" at 9 or 10.
  • In the Personal Doctor Overall category, 78% of KelseyCare participants rated their doctor at a 9 or 10.


CAHPS assesses quality from the patient's point of view. It is a consumer satisfaction survey sponsored by the Agency of Healthcare Research and Quality, an agency within the U.S. Department of Health and Human Services designed to improve healthcare quality.

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