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​Important Contact Information


Questions about KelseyCare powered by Cigna: 713-442-5852 or email julio.i​

KelseyCare Concierge:
(Toll-free: 866-609-1630)
Call your KelseyCare Concierge Monday – Friday, 8 a.m. to 5 p.m., for personalized assistance in scheduling appointments and selecting physicians.

24-Hour Appointment Scheduling:
Kelsey-Seybold's Contact Center operates 24 hours a day, 7 days a week for your convenience.

After-Hours Nurse:
Speak with a Kelsey-Seybold nurse after regular office hours, on holidays,​ and on weekends. Our After-Hours Nurse can assist you and refer you for care.

MyKelseyOnline Help Line:
Call the MyKelseyOnline Help Line if you are having problems setting up an account or logging in to your account. This service is available Monday – Friday, 8 a.m. to 5 p.m.

Release of Information:
Call our Medical Records department for an authorization for release of information or download this form (PDF).