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​​​Frequently Asked Questions​​​


Member Information

How long may my children be enrolled in the plan?
I have a college student attending school outside of Houston. Will my child be covered under KelseyCare powered by Cigna?
What if I'm not currently using a Kelsey-Seybold physician and am undergoing radiation oncology treatment or am pregnant?
What is Continuity of Care?
What is MyKelseyOnline?
What is the KelseyCare powered by Cigna service area?
Will my Social Security number appear on my membership identification card?

Plan B​​enefits

​What if I have an emergency?
Does Kelsey-Seybold have Saturday appointments?
Does KelseyCare powered by Cigna have after-hours services?
If I need to go to an urgent care center, will the visit be covered?
Is emergency room (ER) care included in my KelseyCare powered by Cigna plan?
What happens when I need to go to the hospital?
What is  KelseyC​are Member Services?
What kind of medical specialists does Kelsey-Seybold Clinic offer?
What’s included in the KelseyCare powered by Cigna plan?
Where can I get a prescription filled?

Scheduling Your Appointment

How can I make an appointment?
How do I go about choosing a primary care physician?
Is there a Kelsey-Seybold Clinic location near me?
What do I need to bring to my first appointment?
What happens if I'm not sure which Kelsey-Seybold primary care physician to choose?

Why KelseyCare powered by Cigna

Does the KelseyCare powered by Cigna plan offer all the specialists I need?
If I enroll in KelseyCare powered by Cigna, can I withdraw from the plan before the next annual enrollment period?
Do I need a referral to see a specialist with the KelseyCare powered by Cigna plan?
I already see a Kelsey-Seybold doctor. Why should I choose KelseyCare powered by Cigna?
Why should I choose the KelseyCare powered by Cigna insurance plan and Kelsey-Seybold Clinic for my medical care?