Cigna

• The reassurance of our After-Hours Nurse Hotline at 713-442-0000. Call our After-Hours Nurses after regular office hours, on weekends, and on holidays. A KelseyCare After-Hours Nurse will answer your questions, page your physician if necessary, and schedule needed appointments. If a situation seems life threatening, take immediate action and call 911.
  
• Saturday Sick-Care Appointments for children and adults are available from 9 a.m. to 2 p.m. at Kelsey-Seybold’s Clear Lake Clinic in Webster; Memorial Villages Campus, Spring Medical and Diagnostic Center in the FM 1960 area, and Fort Bend Medical and Diagnostic Center in Sugar Land. Call our 24-hour Contact Center at 713-442-0000 after 5 p.m. on Friday or Saturday morning to schedule a Saturday appointment.
  
• Emergency Room (ER) Services are described in your plan document. These include medical, psychiatric, surgical, hospital, and related healthcare services and testing, such as ambulance service, which are required to treat a sudden, unexpected onset of a bodily injury or serious sickness. Examples of emergency situations include uncontrolled bleeding, seizures or loss of consciousness, shortness of breath, chest pains or severe squeezing sensations in the chest, suspected overdose of medication, poisoning, and sudden paralysis or slurred speech.
  

• Baylor St. Luke's Medical Center in the Texas Medical Center, St. Luke’s Sugar Land Hospital, St. Luke’s The Woodlands Hospital, and St. Luke’s Patients Medical Center
  
• Texas Children's Hospital
• HCA Houston Healthcare Clear Lake
• HCA Houston Healthcare The Woman's Hospital of Texas
  

Call the KelseyCare Member Services at 713-442-0006 or toll-free at 866-609-1630, 8 a.m. – 5 p.m., Monday through Friday. Here are just some of the services provided by your KelseyCare Member Services:

• ​Personalized assistance in scheduling appointments and selecting physicians.
  
• Assistance in finding nearby clinic locations.
  
• Expert guidance regarding specific services available at each clinic location.
  
• Resolution of complex billing and eligibility issues.
  
• Expert help resolving your questions and concerns regarding the KelseyCare plan.
  

Call 713-442-0006​ or email kelseycareconcierge@kelsey-seybold.com for more information.​

• Complete Access to Care, 24/7 — Choose the Kelsey-Seybold physician you want to see at any of our 29 multispecialty care centers and make an appointment with no referral required. Contact our 24/7 Contact Center for appointment scheduling. Speak to an expert Kelsey-Seybold nurse whenever you have a concern after hours — just call 713-442-0000. Make appointments for sick care at four locations on Saturdays: Our Memorial Villages Campus, Fort Bend Medical and Diagnostic Center, Clear Lake Clinic in Webster, and Spring Medical and Diagnostic Center.
  
• Access to 7,200+ Medical Specialists and Premier Hospitals — These include Sugar Land, and The Woodlands; The Texas Heart Institute; The Woman’s Hospital of Texas; Texas Children’s Hospital; Methodist – Sugar Land, and Willowbrook; and HCA Houston Healthcare Clear Lake.
  
• One-Stop Care — KelseyCare’s state-of-the-art care centers are located throughout the Greater Houston area and bring together for you primary care, many specialists, lab and X-ray, and on-site pharmacies. We offer advanced imaging (MRI, CT, PET, digital mammography, bone densitometry), and outpatient surgery on a scheduled basis.
  
• Secure Online Access to Your Physician — Join MyKelseyOnline to securely view your lab results and email your physician’s office with questions and follow-ups.
  
• Our Reputation for Excellence — Kelsey-Seybold Clinic is consistently recognized for excellence, with the most physicians in Houston recognized by the National Committee for Quality Assurance (NCQA) for excellence in diabetes care and heart and stroke care. Kelsey-Seybold has also been recognized by the NCQA as the nation’s first accredited Accountable Care Organization.
  
• Coordinated Care — Ever wish your physicians talked to each other? Kelsey-Seybold physicians are experts on coordination and collaboration. We know that coordinated care is the key to superior care. Your secure medical information is always available to your Kelsey-Seybold physicians through our state-of-the-art electronic medical r​ecord (EMR).
  
• KelseyCare Members Services — This exclusive service for KelseyCare powered by Cigna members provides personalized assistance in scheduling appointments and selecting physicians. Call the KelseyCare Member Services at 713-442-0006 or toll-free at 866-609-1630, 8 a.m. to 5 p.m., Monday through Friday.
  

• A list of your current medications. Bring your prescription bottles or a written list. If you bring in a list of your medications, be sure to include the name of the medication, dosage, and the pharmacy where last filled.
  
• Previous medical records. There are two ways to have your records transferred to Kelsey-Seybold.
  
• First, a Kelsey-Seybold physician can request your medical records from your previous physician(s). Download the Kelsey-Seybold’s Authorization for Release of Healthcare Information form.​ Please complete this form, sign it, and bring to your first appointment. (Note: There is no charge for physician-requested records.)
• ​​Second, you have the right to request a copy of your medical records from your previous physician(s). Bring the records to your first Kelsey-Seybold appointment. (Note: You may be asked to pay for copies of your records.) For pediatric patients, parents should bring a copy of their child’s shot records to the first appointment.

• For personal assistance in selecting a physician, call your KelseyCare Members Services at 713-442-0006 or toll-free at 866-609-1630 between 8 a.m. and 5 p.m., Monday through Friday.
  
• Email kelseycareconcierge@kelsey-seybold.com.
  
• View biographies and search for physician​s by specialty.
• Call the Kelsey-Seybold Contact Center which is available 24/7 at 713-442-0000.
  

Our goal is to help you make your own choice of a primary care physician. We do not assign a physician to you.