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After-Hours Care

It is important to get the care you need when you need it. Kelsey-Seybold offers resources to help guide you to the right care for you and your family - 24 hours a day, seven days a week.

Our KelseyCare After-Hours Services include:

  • The reassurance of our After-Hours Nurse at 713-442-0000. Call our After-Hours Nurse after regular office hours, on weekends and on holidays. A KelseyCare After-Hours Nurse will answer your questions, page your physician if necessary and schedule any needed appointments. If a situation seems life threatening, take immediate action and call 911.
  • Saturday Ill-Care Appointments for children and adults are available from 9 a.m. to 2 p.m. at Kelsey-Seybold’s Clear Lake Clinic in the Bay Area, Fort Bend Medical and Diagnostic Center in Sugar Land, Tanglewood Clinic (Formerly West Clinic) near the Galleria and Spring Medical and Diagnostic Center in Northwest Houston. Call our 24-hour Contact Center at 713-442-0000 after 5 p.m. on Friday or on Saturday morning for a Saturday appointment.
  • Saturday Pediatric Appointments are available at several Kelsey-Seybold locations. Whether your child needs a physical or is a little under the weather, call our 24-hour Contact Center at 713-442-KIDS (5437) to schedule an appointment or go to AppointmentsNOW to schedule online.
  • Emergency Room (ER) services are described in your plan document. These include medical, psychiatric, surgical, hospital and related healthcare services and testing, such as ambulance service, which are required to treat a sudden, unexpected onset of a bodily injury or serious sickness.
  • Urgent-Care Network. Under the KelseyCare plan administered by Boon-Chapman, you have access to an urgent care network. Urgent care centers can handle many non-life-threatening conditions such as a high fever, abdominal pains, earache, insect bites, minor cuts requiring stitches, minor burns, muscle spasms, asthma attacks, rashes, and urinary tract and pelvic infections. And because urgent care centers have X-ray capability, they can treat simple fractures and sprains.
In non-emergency situations, it’s usually best to go to your Kelsey-Seybold primary care doctor. They know you and your health history and have access to your electronic medical record. But if you need urgent care, choose from any of the plan-approved locations across the Greater Houston area.

Examples of emergency situations include uncontrolled bleeding, seizures or loss of consciousness, shortness of breath, chest pains or severe squeezing sensations in the chest, suspected overdose of medication or poisoning, and sudden paralysis or slurred speech.



Print out a pdf listing of Urgent Care facilities in the greater Houston area available to you through Boon-Chapman.